Storm Impact now has their own web site. Check it out at:
http://www.StormImpact.com/
Or go directly to their Technical Snapshot page at:
http://www.StormImpact.com/technical_snapshot.html
Dramatically improve your technical support!The next time a user contacts your company for technical support, save everyone a lot of time and frustration by getting a snapshot of the user's entire system!
A company's technical support department needs to know what kind of equipment and system extentions the user has, and they need to be sure the user has checked for common problems like desktop damage, bad PRAM, and damaged resource files.
Technical Snapshot has a beautiful, modeless interface.
In a single snapshot, Technical Snapshot:
- Lists all system extensions and control panels.
- Displays memory and disk space.
- Checks all the desktop files for damage.
- Lists the entire contents of parameter RAM (PRAM).
- Examines all the preferences files for damage.
- Provides information on important system capabilities.
- Describes the video (monitor) and printer settings.
- Focuses on any program the user is having trouble with.
Technical Snapshot is easy to use, for Macintosh novices or power users. Snapshots are simple to take (just aim and shoot!), and can be sent in any manner desired. Snapshots can be saved, printed, faxed, or spoken. And any portion of a snapshot can be copied for pasting into email or an online post.
Think about how expensive it is to support a product:
- Long distance phone charges.
- Staff salaries.
- Equipment and training.
- Programmers trying to track down bugs that don't really exist.
- Programmers trying to track down real bugs, but with little accurate information to go on.
Technical Snapshot is inexpensive to license! Just 25 cents a copy. You can license as few or as many copies as you'd like, and you can deliver Technical Snapshot to your customers in any manner you choose.